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Driver Text Message Consent

Urban Technologies LLC (UrbanTMS) sends work-related text messages to truck drivers on behalf of the carriers and brokers they haul for. Drivers give consent verbally, on a phone call with their dispatcher, before the first text is ever sent. Texts are about work only. We never send marketing texts.

Verbal Opt-In Script

Before a dispatcher enters a driver's mobile number in UrbanTMS or sends an UrbanDrive invite, the dispatcher reads this script to the driver, word for word:

“This is [dispatcher name] with [company name]. We use UrbanTMS, by Urban Technologies LLC, to send drivers text messages about their work. With your permission, Urban Technologies LLC will text this number with your UrbanDrive app invite link, load assignment and status updates, load tracking links, one-time verification codes, and messages from dispatch about your loads. Message frequency varies, usually a few texts per load. Message and data rates may apply. You can reply STOP at any time to opt out and HELP for help. Agreeing to texts is not a condition of employment or of any purchase. Our Privacy Policy and Terms are at urban-tms.com/privacy and urban-tms.com/terms. Do you agree to receive these text messages at this number? Please say yes or no.”

Texts are sent only if the driver clearly answers “yes.” If the driver says no, or does not answer, no texts are sent, and the dispatcher shares load details another way.

How Consent Is Recorded

  • Right after the call, the dispatcher records the driver's name, mobile number, the date and time of the call, the dispatcher's name, and the driver's “yes,” and keeps that record with the driver's file.
  • Only after that does the dispatcher add the number to the driver's profile in UrbanTMS and send the invite.
  • Every text identifies the sender and includes opt-out instructions. A driver who replies STOP is opted out right away, and UrbanTMS blocks further texts to that number until the driver replies START.

Messages Drivers Receive

  • First text (UrbanDrive invite): “Hi Mike, Example Trucking invited you to UrbanDrive. Open this link to set your PIN and see your loads: https://urban-tms.com/drive/join/abc123 Reply STOP to opt out.”
  • Load and dispatch updates, load tracking links, and one-time verification codes.
  • HELP reply: “UrbanTMS dispatch texts. For help email info@urban-tms.com. Reply STOP to opt out.”
  • STOP reply: drivers are unsubscribed and receive no further texts unless they reply START.

Your Choices

  • Message frequency varies, usually a few texts per load. Msg & data rates may apply.
  • Reply STOP at any time to opt out, START to opt back in, and HELP for help, or email info@urban-tms.com.
  • Consent to texts is not a condition of employment or of any purchase.
  • Mobile numbers and text messaging opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.
  • See our Privacy Policy and Terms.